Overview
This project unified locker device status, exception handling, and service dispatch in one operator workflow. The goal was not to add more screens. The goal was to make failures visible early and keep intervention fast.
What changed
- Device health moved into a single live map
- Access events and maintenance actions shared one timeline
- Field teams could move from alert to task assignment without switching tools
Result
Operators gained a clearer view of network health and service pressure across the day.